Internal Sales
Internal Sales
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Internal Sales Clerk
Reports to:
Internal Sales Manager
Purpose of the Role:
To provide exceptional customer service by managing customer inquiries processing orders and supporting the sales team to ensure smooth sales operations. The role requires a solid understanding of electrical components and industryrelated products.
Key Responsibilities:
Customer Service:
- Respond to customer inquiries (phone email or walkins) regarding products pricing and availability.
- Provide technical assistance and advice on electrical products when needed.
- Build and maintain positive relationships with customers to ensure satisfaction and repeat business.
Sales Support:
- Process sales orders quotations and invoices accurately using the companys ERP/CRM system.
- Collaborate with the external sales team to manage and coordinate customer orders.
- Prepare and follow up on quotes provided to customers.
- Manage backorders and keep customers informed about delivery timelines.
Product Knowledge and Promotion:
- Develop indepth knowledge of the companys electrical and related product ranges.
- Identify opportunities to upsell and crosssell complementary products to customers.
- Stay updated on new products trends and competitor activities in the electrical industry.
Stock and Inventory Management:
- Monitor stock levels and communicate with the procurement team to ensure availability of products.
- Assist with stock control and inventory counts when required.
Administrative Duties:
- Maintain accurate and uptodate customer records.
- Generate and provide sales reports to management when requested.
- Ensure all sales documentation is properly completed and filed.
Key Requirements:
Qualifications:
- Matric (Grade 12) Essential.
- Electrical qualification or courses (advantageous).
Experience:
- Minimum 23 years experience in Internal Sales preferably in the electrical or related industry.
- Proven track record of working with electrical components or similar technical products.
Skills:
- Strong technical understanding of electrical components and related products.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficient in Microsoft Office (Excel Word Outlook).
- Experience with ERP/CRM systems (e.g. SAP Syspro) is an advantage.
Attributes:
- Attention to detail and accuracy in processing orders.
- Team player with a proactive and problemsolving approach.
- Customerfocused mindset with a passion for providing highquality service.
Key Performance Indicators (KPIs):
- Accuracy and timeliness of order processing.
- Customer satisfaction and retention levels.
- Sales targets and upselling/crossselling performance.
- Efficient communication and support to the external sales team.
Employment Type
Full Time
