Junior Application Support Engineer
Junior Application Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements:
- IT National diploma preferred
- 1 to 2 years relevant experience
- Linux and Oracle experience
Advantageous:
- Certified AWS Cloud practitioner
- Experience with testing and deploying within a Cloud environment
- Big Data exposure
- Use of Automation tools
- Able to work as a DevOps Engineer
Responsibilities:
- Participation in complete life cycle of support issues from call logging initial investigation recreation SQL scripting for data solutions testing and liaison with stakeholders regarding delivery of fixes.
- Provide specialised investigation and analysis to ensure data integrity of the provisioning applications and billing systems.
- Assisting with coordinating and recreating of production issues on testing and QA environments
- Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
- Understanding clients business processes procedures and requirements
- Advise and assist with the making of configuration amendments to the client systems using Linux and Oracle
- Advise and assist with solutions for temporary workarounds
- Verification and deployment of software release items for production implementation
- Answering customer and internal technical system related queries
- Review and improve operational requirements relating to the systems business processes
- Advise and train analyst/support teams with system investigations and support processes
- Familiarize and advise on the technical support requirements for major events
- Perform the above on a shift basis
- Participate in the support team standby schedule
- Change Management
- Ensure all incidents and support requests are addressed within the set SLA and OLA levels
- Assist with Month End activities and reporting
Employment Type
Full Time
