Case Administrator
Case Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide administrative and client care support in relation to the effective registration and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.
Key Performance Areas:
Register new complaints.
Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
Assist and guide complainants in whether their complaint falls within the jurisdiction of the FAIS Act or FSOS Act.
Extract the essence of the complaint from available information provided and request additional information where required.
Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
Liaise with complainants and financial service providers/p
Matric certificate or equivalent National Diploma (NQF 6) in Business Administration or related fields minimum 2 3 years administrative experience in a similar environment. An understanding of the legal environment in which the FAIS Ombuds Office operates including a good understanding of the FAIS Act 37 of 2002 and its subordinate legislation. Knowledge of the Microsoft CRM program (or similar) would be an advantage.
The applicant must demonstrate the following skills and attributes: self-motivated a quick learner and able to operate in a high-performance environment be computer literate have good administrative skills and active listening skills attention to detail good communication skills good interpersonal skills diligent a self-starter energetic and a team player ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential information.
The applicant must demonstrate the following skills and attributes: self-motivated a quick learner and able to operate in a high-performance environment be computer literate have good administrative skills and active listening skills attention to detail good communication skills good interpersonal skills diligent a self-starter energetic and a team player ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential accordance with the FAIS Ombuds Recruitment Strategy preference will be given to candidates from designated groups The FAIS Ombud is an equal opportunity employer committed to the principles contained in its Employment Equity Policy. Please note that correspondence will only be entered into with short-listed candidates and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified Interested applications can apply for the position at by 20 June 2025. Inquiries may be directed to Ms. Gontse Setseta at .
Required Experience:
Junior IC
Employment Type
Full-Time
