Operations Consultant - 0999
Operations Consultant - 0999
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Product / Feature Team Information (if applicable)
Product: IT Service Desk
Control Centre English
ESSENTIAL SKILLS REQUIREMENTS:
Fluent Business English (Excellent Verbal & written)
Min 3 years in a customer service facing role
Escalations and complaint management
Problem solving and root cause analysis
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Certification / Qualification
Specific know-how and experience
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE
Two years IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES
IT experience delivering operations support services
Strong analytical and problem-solving skills with a high attention to detail
Provide Production Support (IT) for all Plants outside of Germany
Be the telephone call receipt of IT incidents related to production issues
Pre-qualify IT-incidents and classify additional relationships
Fix incidents in IT systems in accordance with User manuals
Monitor IT system error messages and process accordingly
Provide guidance throughout the Incident management processes
Initiate the IT escalation process when required
Process email requests
Serve as an Information channelfor Management and end-users
Work shifts as part of a team providing 24 x 7 x 365 support
WHAT DO WE OFFER YOU
Cutting edge global IT system landscape and processes
We offer you an exciting position in the field of Data Analytics: Contribute to IT stability and customer satisfaction by building cutting-edge IT Service Management with a focus on analytics and smart predictions. Join our agile development team and become creative with top tools like Service Now and Splunk as well as our own custom developments
Flexible working of 1960 hours in a 12-month period
High Work-Life balance
Remote / On-site work location model
Affordable Group vehicle promotions (buying or leasing options available terms and conditions apply)
Highly motivating energetic and fast-paced working environment
Modern state-of-the-art offices
Dynamic Global Team collaboration
Application of the Agile Working Model Methodology
Required Experience:
Contract
Employment Type
Full-Time
