Branch Technical Co-Ordinator

About the Branch Technical Co-Ordinator position

The administrative coordination of all Branch Technical operations particularly those pertaining to internal technical projects Value-Added Services (VAS)
and new implementations.

The Branch Technical Co-Ordinator responsibilities are:

• Technical Co-ordinator
• Document project activities to align with available capacity and team priorities.
• Coordinate and document all branch technical projects including new stores VAS and internal initiatives.
• Liaise with clients internal teams and 3rd parties to ensure project milestones are met.
• Identify and manage risks escalating issues where needed.
• Draft and maintain project plans with input from stakeholders.
• Track progress and take corrective actions to keep projects on schedule.
• Provide regular updates and manage the expectations of clients and internal teams.
• Co-ordinate 3rd party project dependencies to ensure delivery is on time and as expected.
• Monitor and manage all key success factors from unconditional to invoicing.
• Handle multiple rollouts without compromising on quality or timelines.
• Track milestones manage resources and coordinate go-lives efficiently.
• Financial Management

Project Cost Tracking and Reporting

• o Monitor and record all project-related costs including services hardware and resource hours.
• o Ensure costs stay within budget and flag variances early for corrective action.
• o Provide financial updates to the Technical Management Team for forecasting and reporting.

Invoicing Validation

• o Ensure all project milestones are achieved before triggering billing through Branch Admin
• o Prepare and validate supporting documentation for invoicing (e.g. signoffs delivery notes work logs).
• o Liaise with finance to ensure accurate and timely invoicing
• Quality Management
• Ensure all project documentation is complete accurate and meets internal quality standards.
• Maintain proper logging and grooming of project tasks to ensure alignment with defined timelines.
• Confirm that the project scope is clearly understood and agreed upon by clients internal teams and third parties
• reducing the risk of scope creep or miscommunication
• Project Governance
• Maintain a central repository of all project-related documents including plans approvals change requests and
• signoffs.
• Ensure all projects follow standardized governance processes from initiation through to closure.
• Coordinate the preparation and submission of status reports milestone updates and risk logs for review by the Technical Management Team.
• Track and document all scope changes ensuring they are approved and communicated to all stakeholders.
• Schedule and document all key project meetings ensuring accurate minutes action items and follow-ups are recorded and distributed.
• Reporting
• Daily update on all active projects with impediments
• Projects where priority is required should be identified daily to Project Team Lead.
• Projects schedule to be updated daily and to always reflect the correct information.
• Delays or issues to be escalated to All Stakeholders (Div Manager; Branch Manager; Technical Manager; Client; Project Team Leader)

The Branch Technical Co-Ordinator requirements are:

• Grade 12 certificate or Equivalent N3
• Agile Methodology experience
• 3 years of project management experience in software or IT environments will be an advantage
• Direct experience managing retail tech implementations
• Demonstrated ability to lead cross-functional teams including Technical Managers Trainers & Implementation Techs
• Strong track record of on-time in-scope delivery across multiple branches or clients
• Prior experience in customer-facing roles or managing service-related escalations is a plus
• Solid understanding of retail operations POS systems EFT integrations and back-office retail processes

* A full job description is available on request