Motor Desktop Assessor

Job Classification

• Job Requisition: 141211
• TA Specialist: Refilwe Falatsi
• Closing Date: 8 August 2025
• Location: Johannesburg
• Cluster: Personal and Private Banking Nedbank Insurance Operations
• Please Note: Preference will be given to applicants from Underrepresented Groups

Job Purpose

To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance.

Job Responsibilities

• Ensure customer satisfaction by always adhering to policy wording.
• Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
• Develop pricing / program recommendations for certain repairs.
• Operational excellence through the delivery of work processes according to defined quality standards.
• Ability to negotiate favourable prices where required.
• To inspect the vehicle find the cause of failure / problem and supply a detailed but unbiased report whichis impartial and fair.
• Strong communication skills and project management skills.
• Able to assist with complaints resolutions.
• Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn-around times.
• Build and maintain relationships with internal and external stakeholders through effective communicationand engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required toperform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying analyzing interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying formulating and managing specialconditions sign-offs consents and any other requests from the business.
• Support the achievement of the business strategy objectives and values by reviewing Nedbank andBusiness Unit Plan and ensuring delivered systems process services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that will improvethe functioning of stakeholders businesses by highlighting benefits in support of the implementation ofrecommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring knowledge sharing and upskilling of identified candidates.
  Contribute to a culture conducive to the achievement of transformation goals by participating in NedbankCulture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy ( Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effectiveways to operate and adding value to Nedbank.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Higher Certificate in Short Term Insurance / Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background

Essential Certification

Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)

Minimum Experience Level

2-3 years experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter) essential in Short-Term insurance.

Technical / Professional Knowledge

Behavioural Competencies