Caregiver Market Place Coordinator Intern
Caregiver Market Place Coordinator Intern
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Job Description
About the Hiring Organization
Our client is a tech-driven enterprise focused on building digital infrastructure that connects underserved communities to essential services across sectors such as health mobility and education. One of their latest innovations is a digital caregiver platform that matches families and service seekers with trusted care providers through a user-friendly online system.
Role Overview
We are looking for a compassionate organized and tech-savvy Caregiver Platform Coordinator Intern to support the daily operations of a growing digital caregiver marketplace. This internship offers an exciting opportunity to contribute to the development and management of a socially impactful platform while gaining experience in community coordination platform operations and stakeholder engagement.
Requirements
Key Responsibilities
Assist in setting up and managing client and caregiver accounts on the digital platform
Monitor and respond to care requests submitted by service seekers
Moderate platform activity to ensure professional conduct data accuracy and user compliance
Provide customer support and basic HR functions to onboard and support caregivers
Proactively engage with hospitals NGOs and parents to drive platform adoption
Support community-building efforts to foster trust and credibility among users
Core Skills & Knowledge Areas
Experience in platform operations or online service marketplaces
Basic understanding of HR processes especially recruitment or onboarding
Strong customer service orientation and ability to manage client queries
Community management and stakeholder engagement
Tech literacy and ability to troubleshoot digital user issues
Knowledge of AI Tools & Platforms Required
Candidates should demonstrate familiarity with using AI tools to improve service efficiency and digital coordination including:
AI chatbots or helpdesk assistants (e.g. Tidio Intercom ChatGPT) to enhance user support
CRM tools and AI-enhanced dashboards for lead tracking and user data management
Basic use of AI-generated content to streamline communication (email templates onboarding messages)
Awareness of data privacy and responsible AI use in platforms involving vulnerable populations
Qualifications & Experience
Certificate or Diploma in Social Work Human Resource Management Community Development or a related field
At least 1 year of experience working in a digital platform HR role or client-facing position
Evidence of self-learning through digital tools such as online HR systems community management apps or project coordination platforms
Familiarity with platforms like Airtable Trello or Notion is an added advantage
Desired Attributes
Empathetic people-oriented and culturally sensitive
Strong verbal and written communication skills
Proactive and solution-focused mindset
Organized reliable and detail-oriented
Benefits
Gain hands-on experience in the development of a tech-enabled social impact platform
Work at the intersection of technology community and health services
Build career-relevant skills in platform management digital HR and user engagement
Opportunity to secure a full-time role after successful internship completion
Employment Type
Full Time
