Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Operations Manager
Minimum Education and Experience Requirements:
- Matric
- Relevant Qualification
- 5 10 years road freight forwarding experience
- 35 years staff management experience in a freight forwarding environment
- Multimodal freight forwarding experience required
Job Function:
Manage and Develop the team:
- Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility
- Ensure that their teams master the necessary tools and processes
- Drive the Business Unit operational performance
- Apply the strategy and business processes in line with global or local policy
- Assess the operational risks the quality of service the financial balance projects profitability and businessunit competitiveness
- Ensure compliance with regulatory obligations
- Identify competence and appoint key users in the team. Ensure that they have the resources and the time needed to share their knowledge within the team
- Be responsible for the Business Unit reporting system (to Management / HO reporting and Middle Office)
- Report issues and solution proposals to management as required
- Ensure workload is equitably shared among the team
- Check draft invoices
B. Implement The Companys procurement policy and develop solutions:
- Negotiate define and share the implementation policy (e.g.: allocations per carrier) in relation to the global policy
- Proactively contribute to local cluster and global competitive negotiations
- Rate negotiations with all transporters on a biannual basis and circulate within The Company
- Approve suppliers at a national level
- Oversee tender requests to national suppliers manage contracts with the Back Office
- Be accountable for the quality of the countrys data (e.g.: rate database)
- Assist Front Office in designing consistent solutions
- Act as main contact for the Countrys partners and maintain good relationships with them
- Monitor supplier service quality and support national road freight teams on disputes and solutions
- Gather and share information on the quality of supplier followup with local and HQ management
C. Monitor the quality of operational data:
- Guarantee The Company operations quality and performance policy
- Be responsible for the quality of business data in TMS EDOC DMP LINK TRANSWISE PROGRESS (e.g.: files events etc.)
- Ensure the existing and new business processes are written shared and respected
- Challenge and support the activity and production costs
- Lead communication with supporting business units (accounting customs etc.) to raise and solve issues
D. Facilitate the development of business tools:
- Track IT needs within their area of responsibility
- Contribute to the development of the TMS and DMP tools
- Support the development and implementation of the new TMS
E. Participate in Business Unit Development:
- Support Front Office on visits tenders solution implementations and propose KPIs
- Update Front Office or Customer on prices or service evolutions
F. Others:
- Any other delegated tasks deemed reasonable as assigned by the reporting manager
Key Skills:
- Ability to manage align monitor and report on performance at all levels within the business while identifying and taking appropriate corrective action to ensure the achievement of objectives
- Ability to verbally exchange information and ideas in a clear and concise manner ensuring understanding and appropriate responses
- Ability to apply commercialfocused project management principles in developing and implementing best practice solutions
- Knowledge of the operations of TMS and The Company internal tools
- Ability to develop and maintain professional and positive relationships with both internal and external stakeholders through demonstrating an understanding and responsiveness to their needs culture and differences
- Knowledge of overborder and national longhaul routes/processes and rates
- Ability to provide effective administrative support in all areas of activity
Employment Type
Full Time
