Change Manager
Change Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Duties and responsibilities:
- Develop Change Management plan and approach
- Business acceptance of the approach and plan
- Stakeholder buyin and support
- Planned changes are clearly defined
- Compile Impact and readiness assessment
- Need for change and its impact is understood
- Issues or risks are identified and communicated if people processes or technology are not ready for the change
- Develop Communication plan and execute
- Positive feedback to communication
- Initial plan has been reviewed and redefined
- Approach adjusted according to impacted user
- Develop Stakeholder plan and execute
- Stakeholders are identified
- Stakeholders are informed and uptodate
- Develop Training plan
- Ability of users to execute learned behaviors and skills
- Trained users according to schedule
- Quality of training delivered
- Develop and manage Anchoring and Monitoring plan
- Change initiative accepted and executed into the business
- Stakeholder satisfaction
- Stakeholder relationship management
- Winwin solutions with buyin from relevant stakeholders
- Quick quality responses to stakeholders needs complaints and conflicts
- Stakeholders are informed uptodate and satisfied
- Productive partnerships are established and maintained
- High quality service delivered according to expectations and agreed deadlines
- Teamwork selfmanagement and alignment with group values
- Responsibilities fulfilled timeously (selfmanagement)
- Stakeholder satisfaction
- Adherence to procedures and ethical standards
- Contributes to positive working environment and productive team
- Actively seeks out information regarding career
- Organizations brand is upheld
Qualifications and experience:
- 5 years plus relevant Change Practitioner experience
- Change Management
- Stakeholder Managers and Communication
- Employee Engagement and Communication
- Strategic planning
- Project planning
- Project delivery and reporting
- Excellent communication skills to various levels of management and executives.
- Certifications: Prosci or equivalent change management certification
- Industry experience: Financial Services
- Experience in operating model changes
- Experience with IT implementation changes
- Experience running a number of initiatives as a portfolio of change.
- ADKAR methodology experience
Employment Type
Full Time
