Industrial Operations Engineer
Industrial Operations Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements:
- BEng Industrial Engineering
- Minimum applicable experience (years):
- 3 years in Call/Contact Centers
- 2 years Management
Skills and Knowledge (essential):
- Excellent English skills with a neutral accent
- CRM system experience (Salesforce)
- Conflict management
- Understanding of sales conversion rates
- Process adherence concerning software and hardware
- BCEA
- Managing and implementing poor performance
Responsibilities:
- Optimize the contact center environment with a strong focus on the operational landscape analytics agent performance customer satisfaction and overall efficacy of the business
- Drive change and optimization objectively based on various data points.
- Responsible for ensuring the optimal functioning procedures systems and data of a contact center which will include daily operations capacity planning and reporting.
Employment Type
Full Time
