Senior Desktop Support Technician
Senior Desktop Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Key purpose:
We are a dynamic IT company that delivers valuedriven IT solutions. Our work lives revolve around our DNA. We take pride in our work treat our colleagues partners and our country with respect. We exercise collaborative decisionmaking and believe in having a balance in life. We do all this whilst being fun to be with and enjoying what we do.
Duties and responsibilities:
- Setup and install workstations
- Identify computer hardware and software problems
- Fix computer hardware and software problems
- Complete administrative records as required
- Setting up the Organizations computer system to meet specic business goals
- Resolve hardware and network connectivity issues.
- Upholding and testing security blocking unapproved access.
- Chalk out maintenance plan for the prevention of unexpected failures.
- Setting up the Organizations computer system to meet specic business goals.
- Monitoring daytoday computer performance.
- Update and maintain the computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN VoIP telephone biometric AV systems connections.
- Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
- Resolve hardware and network connectivity issues.
- Setup & manage VPN for clients once approved
- Assist in technical upgrading and maintenance of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff hardware and software usage
- Perform troubleshooting & assistance
- Lng and managing tickets on our ticket management system
- Keep users informed on status and progress of their Tickets
- Manage & log tickets with 3rd party vendors
Qualifications experience and skills:
- Grade 12
- Accredited MCITP or equivalent certication
- Familiar with both MS Oce and Google G Suite productivity suites
- Minimum 5 years experience in a Desktop Support environment
- Motivated and organized with customer oriented and service focus
- Able to work independently without direct supervision
- Attention to detail and ability to work under pressure
- Good administration and timemanagement skills.
- Good communication and email etiquette
- Willing to work overtime and standby occasionally
Employment Type
Full Time
