Senior Systems Analyst
Senior Systems Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview:
The Senior Systems Analyst plays a pivotal role within the Technology division primarily responsible for designing systems providing subject matter expertise on technical solutions and compiling technical specifications from business requirements. This role operates at Level 1 in the Technology role family focusing on quality and supporting various business processes. The position entails critical thinking problemsolving and a keen focus on customer service excellence.
Key Responsibilities:
- System Design and Technical Expertise:
- Design robust systems based on business requirements collaborating closely with Business Analysts and Solution Architects.
- Provide subject matter expertise on technical solutions ensuring alignment with organizational goals and standards.
- Compile detailed technical specifications considering factors such as scalability performance and security.
- Collaborate with Database Administrators to establish efficient table designs and ensure data integrity.
- Cost Containment and Efficiency:
- Contribute to cost efficiencies by responsibly utilizing resources and identifying areas for cost containment.
- Identify and escalate potential risks that may lead to increased costs and propose process improvements to contain and reduce expenses.
- Follow established processes and procedures to maintain cost efficiencies while ensuring quality outcomes.
- Customer Experience and Satisfaction:
- Deliver exceptional customer service by adhering to quality service standards and promptly resolving customer queries or complaints.
- Interact with internal customers and stakeholders across different levels to ensure their needs are met effectively.
- Propose improvements to internal processes to enhance service levels and overall customer satisfaction.
- Business Process Optimization:
- Continuously optimize work processes by investigating new methods and leveraging technology.
- Provide subject matter expertise on writing change business requirements and technical specifications contributing to process improvements.
- Collaborate with crossfunctional teams to identify and develop solutions that enhance service delivery and quality.
Qualifications and Competencies:
- Minimum Qualification: IT Certification
- Preferred Qualification: Bachelors degree in information technology.
- Experience Required: 5 years or more in development or business system knowledge.
- NQF Level: 6; NQF Qualification Format: Diploma/Advanced Certificate
Competencies:
- Strong analytical skills with attention to detail and a focus on quality.
- Learning agility and problemsolving ability.
- Business insight and risk awareness.
- Proficiency in process and technological competence.
- Excellent interpersonal and customer service orientation.
- Commitment to excellence and quality orientation.
- Effective time and selfmanagement skills.
- Ability to monitor and measure performance against objectives.
- Basic/Foundation knowledge of analytical methodologies and System Development Life Cycle (SDLC) standards.
Employment Type
Full Time
