Customer Service Agents - JHB
Customer Service Agents - JHB
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
6 Month Contract
Minimum Requirement:
- Grade 12
- Able to apply sales and marketing techniques relevant to work area
- Able to deal effectively with customers within given parameters
- Able to apply basic Health and Safety procedures relevant to own work functions
under direct supervision - Able to identify hazards and handle with direct instructions/guidance in place
Responsibilities:
- Identify statistics required to assist in managing the branch
- Develop methods of being able to extract statistics information
- Constantly maintain available statistics
- Analyse all monthly reports
- Encourage positive communication between departments
- Encourage professionalism at all levels
- Liaise with customer to execute services of collection delivery query or quote
- Receive collection requests telephonically
- Receive action and resolve queries within 45 minutes and close off the collection
- Advise the Sales department of none/reduced usage by regular customers
- Liaise with operations to ensure customers requests are carried out
- Ensure details on a collection request are accurate
- Generate sales leads on calls received
- Ensure constant awareness of any operational difficulties and advise customers accordingly
- Participate in weekly meetings as scheduled by the department
- Liaise with Managers with regards to accounts on credit hold
- Manage and resolve all subcontractor and agent queries
- Ensure all daily report inputs have been actioned
- Ensure all billing paperwork is reconciled and handed to operations
- Hand all unaccepted quotes to Sales to be followed through
- Ensure accurate record keeping
- Maintain professional conduct
- Assist in relevant operations/operational functions as required
- Receive quote requests on email and telephonically; action and close off within 45 minutes
- Receive all claim related queries compile claim pack with information received from operations and hand over the claim pack to Administration Manager
Employment Type
Full Time
