Operations Controller - JHB
Operations Controller - JHB
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
6 Months Contract
Minimum Requirements:
- Matric
- At least 2 years relevant experience within a Courier and Customer Service environment
- Knowledge of Freight / Courier Industry
Responsibilities:
- To manage and track all vehicles to depart and arrive on the agreed time schedule.
- To ensure freight is collected and lodged by the respective logistics partners.
- Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked and all PODs are checked prior to debrief.
- Maintain a presence on the warehouse floor while parcel sorting function is being performed ensure freight is routed correctly and manifested correctly.
- To always ensure that drivers have their valid PDP with them.
- Ensure that conduct is always both professional and beyond reproach and within the interests of the company.
- Ensure freight on floor reports are clear as well as 1x1x1 report. Check on billing daily this is imperative to close daily.
- Stats reports done updated and handed to operations manager
- To ensure that all nonconforming items are handled correctly as per claims procedure advise and/or take corrective steps to prevent reoccurrence of damages/losses all claims are actioned within 48 hours on conclusion in conjunction with the operations manager.
- To immediately highlight any problems/issues occurring with any client to managements attention a nonconformance and management of the freight as per request from the various clients.
- During debrief of vehicles ensure effective debriefing of PODs and collections should a courier not return a POD an immediate investigation must be instituted (not negotiable).
- Encourage professionalism at all levels and peers departments and branches
Employment Type
Full Time
