Head: CRM, Client Experience & Insights - (Head Office)
Head: CRM, Client Experience & Insights - (Head Office)
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Salary Not Disclosed
1 Vacancy
Job Description
The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africas only specialist agricultural bank established in 1912 the banks sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land equipment improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered bringing new entrants from historically disadvantaged backgrounds on to the land these new farmers facing the challenges of establishing sustainable agri-businesses across the agricultural value chain Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
The Head: CRM Client Experience & Insights is responsible for developing and executing strategies to maximize customer retention loyalty and satisfaction. The purpose is to oversee the implementation and management of CRM systems analyze customer data to identify trends and opportunities and lead cross-functional efforts to personalise marketing sales and customer service interactions. Additionally focus on driving revenue growth through targeted campaigns customer segmentation and effective communication channels
To lead the collection analysis and interpretation of client data to generate actionable insights that drive strategic decision-making client centric product development and improved service delivery within the Bank.
To design manage and continuously improve the end-to-end client experience for the Banks customers ensuring that interactions across physical and digital channels are simple and responsive.
Employment Type
Full-Time
