Desk Clerk - Night Shift
Desk Clerk - Night Shift
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Prepare the housekeeping room attendants task sheets
- Update the status of rooms on the pms system
- Field calls from hotel teams guests and suppliers and action accordingly
- Follow up on the status of the departure rooms after 10:00am and ensure the teams know what and when to action
- Assist the manager to alert of absenteeism and phone for replacement staff
- Assist with the prp management
- Office support
- Balance multiple tasks efficiently such as answering phone calls assisting customers and managing administrative duties.
- Escalate any serious issues to management when necessary
- Address guest inquiries and concerns promptly and professionally.
- Serve as a point of contact between guests and various hotel departments (housekeeping maintenance etc
- Handle correspondence including emails and phone calls.
- Effectively deal with complaints by attempting to resolve them or forwarding them to the right manager
Employment Type
Full-Time
