Help Desk Technician
Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills a customer-focused mindset and hands-on experience in troubleshooting hardware software and network issues.
Key Responsibilities:
-
Provide first-level technical support to users via phone email or in-person for hardware software and network issues.
-
Troubleshoot and resolve technical problems related to desktops laptops printers and other peripheral devices.
-
Assist with installation configuration and maintenance of IT equipment and software.
-
Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.
-
Document support requests solutions and technical procedures for future reference.
-
Maintain inventory of IT equipment and ensure proper tracking of assets.
-
Assist with user account management password resets and access permissions.
-
Stay updated with emerging IT trends tools and best practices.
Required Qualifications:
-
Associates or Bachelors degree in Information Technology Computer Science or a related field.
-
Proven experience in IT support helpdesk or technical troubleshooting.
-
Knowledge of operating systems (Windows macOS Linux) and common software applications.
-
Familiarity with network configurations hardware and peripheral devices.
-
Strong problem-solving analytical and communication skills.
-
Ability to work independently and as part of a team.
Preferred Qualifications:
-
Certifications such as CompTIA A ITIL or Microsoft Certified Professional (MCP).
-
Experience with ticketing systems and remote support tools.
-
Familiarity with cloud services virtualization or cybersecurity practices.
-
Knowledge of scripting or automation for routine IT tasks.
Benefits:
-
Competitive salary and performance-based incentives.
-
Opportunities for professional growth and skill development.
-
Health insurance and other employee benefits.
-
Flexible working hours and remote work options (if applicable).
-
Supportive and collaborative work environment.
How to Apply:
Employment Type
Full Time
