Salesforce Technical Consultant
Salesforce Technical Consultant
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1 Vacancy
Job Description
Management Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Role Summary:
South African Technology & Innovation Centre (SATIC) is the latest part of PwC a global brand delivering services for the biggest clients in the world. PwC leads the way in human led technology enabled professional services working with clients to transform their business and make it fit for the future.
We are seeking an experienced Salesforce Data Cloud Consultant to join our team. The successful candidate will support new business development design and configure client solutions and ensure high-quality deliverables. This role requires a deep understanding of Salesforce Data Cloud strong collaboration skills and the ability to maintain Salesforce certifications knowledge and skills. By choosing to join SATIC you are choosing to work with teams all over the world harnessing the power of world-leading tech and making a difference in real peoples lives.
Qualifications / Certifications required:
Salesforce Certified Data Cloud Consultant
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Sales Cloud (desirable)
Salesforce Certified Service Cloud (desirable)
Experience required:
Minimum of 3-5 years of experience in business systems analysis or functional analysis
Proven experience with Salesforce Data Cloud implementations and customizations
Strong understanding of CRM processes and best practices
Experience in requirements gathering business process mapping and translating business needs into technical solutions
Experience with Agile methodologies and project management
Strong problem-solving skills and attention to detail
Responsibilities of role:
Development of client solutions:
Contribute to engagement deliverables pertaining to all aspects of Salesforce Data Cloud technology
Assist in discovery & design workshops to identify client requirements
Design and review Salesforce Data Cloud solutions to meet client requirements
Input into the estimation of engagements in discovery pre-build and in-build phases
Manage the build of Salesforce Data Cloud solutions using configuration
Ensure the quality and timeliness of build deliverables
Perform customization of Salesforce Data Cloud using configuration
Facilitate end-user training and other user adoption activities
Work in an agile culture and a high-performance-driven environment
Help identify and maintain client and stakeholder relationships
Recommend new features and improvements to optimize and increase the use of the Clients platform
Provide technical specifications and help maintain overall documentation for the business
Adhere to and promote best practices and design guidelines
Commercial:
Supporting Pre-sales during the development of new business with new or existing clients
Support the production of proposals & working with wider teams to present proposals
Assist in the review of proposals during the pre-sales process to ensure proposal accuracy
Work with the commercial teams to ensure a smooth handover into Delivery processes
Ability to work with engagement leadership to ensure accurate and achievable resourcing planning
General
Maintain certification in selected Salesforce products
Maintain and improve internal team skills processes and ways of working
Help mentor and coach other colleagues
Participate in the PwC culture practices and teams
Desirable skill sets include:
Required Skills:
Experience with Salesforce Data Cloud configurations
Background in CRM process design and implementation
Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Support change control best practices including management of multiple code/configuration streams code/Configuration merging and promoting changes to production
Experience with integrated packages e.g. Adobe Sign DocuSign CTI Marketing Tools Copado MuleSoft
Role related attributes:
Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Facilitating discovery workshops
Documentation of requirements
Translation of client requirements into designs and solutions
Management of design and requirement issues and change requests
Gap analysis and capability mapping
End User Training and other user adoption activities
Developing project delivery roadmaps
Reporting of delivery performance risks and issues
Industry experiencerequired:
Industry specialist knowledge in Financial Services (Banking Insurance or Wealth Management)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoJob Posting End Date
July 31 2025Required Experience:
Contract
Employment Type
Full-Time
