Lead, Business Services
Lead, Business Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services comprising relevant business services applications systems vendors and dependencies.
Provide strategic and operational holistic service insights management information and recommendations as input into CIO decisions and actively driving service improvement initiatives e.g CMDB UTR and ITSM reporting.
Facilitating and administering committees and forums relating to Services resilience e.g CAB Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.
Qualifications :
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
2 - 5 years
Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
2 - 5 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
2 - 5 years
Have knowledge of domain operations understanding of ecosystems suppliers and broad technical knowledge of the technology solutions and service catalogue consumed by countries.
Additional Information :
Behavioural Competencies:
- Assertiveness
- Collaboration
- Articulating Information
- Challenging Ideas
- Developing Strategies
- Directing People
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Providing Insights
- Resolving Conflict
- Showing Composure
- Upholding Standards
Technical Competencies:
- ITIL4
- Information Security Management
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Crisis management
- ITSM
- Lifecycle management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this please contact our Fraud line on 27 or
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
