Business Analyst
Business Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Under the direction of a supervisor perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering design walkthrough functional test plans and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
- Provide user training
- Build and maintain strong long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives - Prepare SLA or other reports required on client account status
- Provide first line support to clients
- Collaborate with development team to create Statements of Work where required
- Assist with challenging client requests or issue escalations as needed
- Find ways to increase quality of customer service
5 yearsin performance improvement environments.
2 yearsas aSenior/Lead Business Analyst.
Experience withexternal clients/customers.
Track record ofprocess improvement designusing technology.
Ability towrite technical documentation(use cases product references).
Versatility and comfort ininnovative dynamic settings.
You may forward your CV to Gaby Turner at emailprotected or you may forward your CV to emailprotected
Required Experience:
IC
Employment Type
Full-Time
