Business Analyst

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Hire Resolves client is looking for a Business Analyst to join their Business Analysis team remotelysupporting the design and technical development of customized solutions using theBlueport Platform.

Responsibilities:

Under the direction of a supervisor perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
Participate in project walkthroughs: business requirements gathering design walkthrough functional test plans and implementation sessions.
Prepare detailed use case descriptions for the development team to implement key functionality
Perform product testing to ensure product quality is maintained.
Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
Provide user training
Build and maintain strong long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
Prepare SLA or other reports required on client account status
Provide first line support to clients
Collaborate with development team to create Statements of Work where required
Assist with challenging client requests or issue escalations as needed
Find ways to increase quality of customer service

Requirements:

5 yearsin performance improvement environments.
2 yearsas aSenior/Lead Business Analyst.
Experience withexternal clients/customers.
Track record ofprocess improvement designusing technology.
Ability towrite technical documentation(use cases product references).
Versatility and comfort ininnovative dynamic settings.

How to Apply:

You may forward your CV to Gaby Turner at emailprotected or you may forward your CV to emailprotected

Required Experience:

Key Skills

Apply Now

About Company

Hire Resolve

Hire Resolve connects Job seekers to Employers. The company is a Specialist Recruitment & Staffing company with a national presence with a customer base of listed companies on the JSE and global multinationals. The company prides itself on its technical & industry knowledge. The cons ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click