Enrollment Manager / Client Success Manager / Sales Manager
Enrollment Manager / Client Success Manager / Sales Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Enrollment Manager
Location: Remote (South Africa preferred)
Compensation: $2000 $2800/month USD (flexible for the right candidate)
Industry: Home Healthcare Services
Schedule: Full-time aligned with U.S. Eastern or Central Time
Employment Type: Remote long-term Full time
Role Summary
We re seeking a driven and dependable Enrollment Manager to lead outbound efforts manage inbound interest and guide potential clients through a seamless onboarding experience. This is a highly client-facing results-driven role requiring strong communication skills proven follow-through and a sales-minded approach to support growth and ensure high-quality service delivery.
The ideal candidate brings both warmth and professionalism to every interaction is comfortable with outbound calling and has a strong track record of performance in enrollment sales coordination or client success roles.
Key Responsibilities
- Conduct outbound calls to prospective clients (warm leads) and manage inbound interest
- Qualify engage and guide clients through the enrollment process from initial inquiry to onboarding
- Collaborate with internal operations and project management teams to ensure aligned delivery
- Maintain accurate records of client interactions pipeline status and outcomes
- Track and report on enrollment KPIs such as conversion rates and pipeline movement
- Ensure high client satisfaction during and after the enrollment process
- Identify areas for improving client communication and the overall enrollment experience
Must-Have Qualifications
- Proven experience in enrollment outbound sales or client-facing support
- Clear and confident verbal communication skills in English
- Demonstrated ability to manage a high volume of interactions with professionalism and care
- Strong organizational skills and CRM familiarity (e.g. HubSpot Salesforce or similar)
- Solid internet connectivity and ability to work independently in a remote setting
- Stability and commitment candidates with strong tenure in past roles are preferred
Nice-to-Have
- Experience working with U.S.-based clients or in the home healthcare space
- Familiarity with remote tools (e.g. Google Workspace Notion Slack Zoom)
- Previous work with warm-lead or relationship-based sales models
Ideal Candidate Traits
- Natural relationship builder with strong sales instincts
- Resourceful and proactive takes ownership and follows through without micromanagement
- Steady reliable and motivated by both client impact and performance goals
- Comfortable working U.S.-aligned hours and handling sensitive client needs with care
Success Metrics
- High enrollment conversion rates from warm leads
- Consistent client satisfaction scores during onboarding
- Pipeline clarity and strong internal handoffs to care delivery teams
- Reliability and independence in managing the full enrollment cycle
Hiring Process & Timeline
- Screening Interview
- Task or Scenario-Based Discussion (as needed)
- Final Interview with Leadership
Employment Type
Full-time
