Senior Executive - WFM
Senior Executive - WFM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client.
This person will require strong analytical skills basic knowledge of Excel ability to work both independently and within a team.
WFM Tools Competency i.e. Calabrio Talk desk Excel
Flagging non adherence.
Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets.
Ability to work in a fast paced and pressurizing environment.
Qualifications :
Matric
WFM Experience at least one year working as an RTA
Additional Information :
Rotational Shifts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
