Operations Duty Supervisor
Operations Duty Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for ensuring all staff conform to the required standards of services and efficiency;
- Ensure service providers comply with procedures in place;
- Monitor the Service provider SLA;
- Monitor and supervise the daily operations;
- Continuously improve quality standards;
- Ensure sufficient staffing levels across all departments including service providers and internal staff;
- Responsible for the daily operational planning;
- Ensure all staff are on duty and in full uniform;
- Monitor company communication platforms and ensure that all requests are actioned;
- Ensure check-in counters are open on time and maintained as required (airport specific requirements);
- Plan monitor and evaluate the delay process effectively efficiently and professionally;
- Complete the daily shift report and any delay reports as required;
- Attend and conduct shift briefings with service providers and ticket sales;
- Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
- Monitor OTP schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
- Ensure the ground handler is sufficiently equipped with radios cell phones etc.;
- Report equipment shortages to the relevant departments;
- Ensure there is enough stock on hand stickers manual handling stock etc.;
- Investigate incidents/irregularities and report to the station in charge;
- Ensure disciplinary action is taken for non-compliance;
- Address complaints promptly conduct investigations and provide feedback in a timely manner;
- Ensure a detailed handover is prepared for the next shift;
- Maintain cleanliness and tidiness in the office;
- Ensure that the equipment/devices are maintained secured and handled with care;
- Delegate responsibilities as required;
- Perform spot checks on all internal and external stakeholders;
- Attend meetings with internal and external stakeholders;
- Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.
- Grade 12 or equivalent;
- Travel Degree or Diploma (Advantageous);
- Minimum of 2-4 years experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
- No criminal or credit record;
- Must be willing to work shifts and on weekends;
- Airside and terminal knowledge;
- Must have knowledge of airport operations;
- Computer literate;
- Excellent communication skills;
- Conflict resolution skills;
- Dealing with confidential information;
- Leadership skills;
- The ability to work well under pressure;
- Practice good time management and willingness;
- Customer focus and service orientated;
- Solid computer literacy;
- Excellent phone etiquette.
Personal Attributes:
- Professional;
- High integrity;
- Customer service orientated;
- Team player;
- High degree of patience and assertiveness;
- Reliable and dependable.
Application guideline:
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing date: 9 July 2025
Required Experience:
Manager
Employment Type
Full-Time
