Debt Collections Team Leader
Debt Collections Team Leader
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1-3years
12000 - 15000
1 Vacancy
Job Description
Our Client a dynamic and fast-growing contact centre specialising in ethical high-performance debt recovery seeks to employ an energetic driven and motivated Team Leader to manage and grow a results-driven debt collections team.
Key Responsibilities Include:
- Lead coach and motivate a team of debt collection agents
- Monitor performance provide feedback and conduct regular reviews
- Manage daily operations ensuring compliance with policies and legislation
- Handle escalated calls and guide agents on complex cases
- Track KPIs call quality and team targets
- Support training onboarding and performance improvement
Requirements
- Matric (Grade 12)
- 3 years debt collection experience 1 2 years in leadership
- Strong leadership emotional intelligence and time management
- Target-driven resilient and passionate about team development
Lead, coach and motivate a team of debt collection agents Monitor performance, provide feedback and conduct regular reviews Manage daily operations, ensuring compliance with policies and legislation Handle escalated calls and guide agents on complex cases Track KPIs, call quality and team targets Support training, onboarding and performance improvement Matric (Grade 12) 3+ years debt collection experience, 1 2 years in leadership Strong leadership, emotional intelligence and time management Target-driven, resilient and passionate about team development
Education
Matric (Grade 12)
Employment Type
Full Time
