Guest Relations Manager
Guest Relations Manager
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45000 - 45000
1 Vacancy
Job Description
Kendrick Recruitment is now seeking an enthusiastic and dynamic Guest Relations Manager to join a leading luxury travel company based in Cape Town. This role is ideal for someone with an energetic personality and a background in five-star hospitality who thrives in a guest-facing role and can complement a vibrant fast-paced team.
Key Responsibilities:
Serve as the primary point of contact for high-end clients ensuring a seamless and personalised guest experience
Build and maintain strong relationships with local partners and service providers in Cape Town
Coordinate bespoke travel itineraries activities and services tailored to each guest s preferences
Support and work closely with the Guest Experience Manager to deliver exceptional service at every touchpoint
Manage guest expectations resolve concerns promptly and anticipate client needs
Represent the brand with professionalism energy and attention to detail
Work collaboratively with internal teams ensuring all guest arrangements are executed flawlessly
Requirements:
Existing network or professional connections within Cape Town s hospitality or tourism industry
Minimum 3 5 years experience in guest relations or front-of-house management in a luxury 5-star hospitality environment
A go-getter personality with excellent interpersonal and communication skills
Confident professional and presentable with a warm and engaging demeanour
Strong organisational and multitasking skills
Ability to work independently and as part of a dynamic team
Comfortable working in an office-based role
Flexibility to adapt to increased workloads during peak season (November to February)
Working Hours:
Monday to Friday: 08h30 17h00 (may vary depending on season and operational requirements)
This is a rare opportunity to join a top-tier travel brand and help create unforgettable experiences for international guests. Apply now to take the next step in your luxury hospitality career.
Employment Type
Full Time
