Internal Sales Order Clerk

• Receive confirm and process sales orders on an ongoing basis from customers reps and agents.
  
• Receive orders via EDI portals Proagrica Amazon
  
• Order confirmation - no telephonic orders.
  
• Order confirmation - need original order email confirmation Skynamo signed order.
  
• Ensure orders are captured correctly paying special attention to customer info quantities and pricing.
  
• Print picking slips for warehouse supervisor.
  
• Following reports to be printed and actioned - daily.
  

• Follow up on orders to be released before cut off time
  
• Refer all orders with incorrect information (eg. price pack size quantities) to customer/ manager before capturing.
  
• Amended orders to be confirmed by customer.
  
• Process orders on the same day they are received.
  
• Inform rep of accounts on hold and ensure suspended orders are released before cut off time.
  
• Capture Industrial Stationery Shoprite and Construction orders.
  

• Ensure correct contract prices and dates on Syspro.
  
• Ensure correct pack sizes and quantities are captured.
  
• Ensure delivery details are captured correctly.
  

• Provide basic product knowledge for Industrial and/or Consumer products.
  
• Attend weekly product training
  
• Telephone/Communication skills:
  
• Demonstrate courteous telephone skills.
• Build customer relations inform them of new products and price increases.
  
• Assist with telesales when rep is on leave.
  

• Filing to be correctly done and regularly updated.
  
• Ensure all boxes are clearly labeled.
  
• Assist with stock-take.
  

• Manage contract pricing for all customers.
  
• Communicate any pricing that Isn t loaded.
  
• price file updates to be done on The Building Company Portal Agrinet & VKB
  

• Draft responses to queries and type on MS Word.
  

• Communicate ETA to sales team daily
  
• get updates from production manager on ETA of out of stocks
  

• Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly
  
• Contact Rep and/or customer and ask if customer still require back order.
  
• Keep back orders for max 1 month before marking order as complete.
  

• Ensure clear communication.
  
• Ensure all queries are handled timeously.
  
• All leads to be communicated to the manager.
  

• Assist with customer information including orders not delivered ETA on out of stocks contract pricing etc.
  
• Assist with preparation of hampers and goody bags.
  
• Proactively developing customer relationships by making efforts to listen and to understand the customer (both internal and external); anticipating and providing solutions to customer needs giving high priority to customer satisfaction.
  

• Relieve on switchboard when needed.
  

Requirements

• A tertiary qualification in cost accounting or a related field.
  
• 3-5 years working knowledge of a production administrative environment and basic cost accounting.
  
• A tertiary qualification in the cost accounting or a related field
  
• Experience in a global multinational company will be beneficial. Essential Personal Competencies:
  
• Approachable and good people interpersonal skills.
  
• Excellent numeracy skills.
  
• Diligence and accuracy of work and systems is a high priority.
  
• Respond timeously to tasks as required.
  
• Good communication and negotiation skills (verbal and written).
  
• Attention to detail quality orientation and high work standards.
  
• Team Player and always step in and assist when required.
  
• Responsible honest and ethical behaviour.
  
• Persuasive and Sales ability.
  
• Exceptional customer Service
  
• Action and problem-solving orientated
  
• Must be able to work according to tight deadlines.
  
• Experience with Syspro advantageous.
  
• Prepared to work after hours where necessary.