Case Admin Manager
Case Admin Manager
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-07-2025
Job Description
Requisition Details & Talent Acquisition Consultant
Requisition Number-141127
Talent Specialist -Veronica Manyike
Location: Johannesburg
Closing Date : 01 August 2025
Job Family
Risk Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Others
Job Purpose
To lead and manage a team of administrators to register risk incidences and provide quality assurance; coaching and administrative support to Group Forensic Services and advisory services related to risk incidences to Nedbank; ensuring that risks are accounted for in terms of Nedbank Risk Management Policies.
Job Responsibilities
- Ensure increased awareness of fraud risk trends by sharing information and knowledge across teams within Group Forensic Services (GFS) and other.
- Manage meet and delivery on stakeholder expectations.
- Create fraud awareness and exchange information on fraud trends identified during reporting of events and finalised investigations.
- Ensure optimal services provided to stakeholders and clarify escalation process obtain additional information pertaining to specific cases.
- Ensure proper financing of the function by providing input into the formulation of the budget for cost centre in line with Finance requirements and based on planned deliverables.
- Ensure that deliverables for the year are achieved within planned budget.
- Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.
- Ensure an even spread of workload and improvement of efficiency.
- Ensure transformational targets are met.
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives business strategy and CSI.
- Address issues raised in culture surveys.
- Deliver a worldclass service through others and create a client service culture.
- Achieve operational excellence.
- Add value to the business by generating innovative ideas.
- Improve team efficiency and effectiveness yearly by managing business performance.
- Meet timelines and ensure all SLAs are met.
- Scrutinise cases and ensure immediate action taken based on priority.
- Ensure cases captured on the case management system and files prepared for investigators are completed accurately.
- Ensure cases are investigated by relevant team.
- Ensure team efficiency and improvement of performance.
- Manage and monitor administrative support service rendered to GFS.
- Manage performance of team members by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
- Motivate team members to perform and contribute to the success of the business.
- Ensure an environment for optimal performance is created identifying current and future training and development needs and recruiting and managing talent.
- Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
- Ensure self and team members understand and embrace the Nedbank vision and values.
- Review completed investigation reports and ensure quality standards are met.
- Ensure all aspects of the reported case have been covered during the investigation advise appropriate solutions and/or alternatives to be considered ensure improved service delivery and analysing and vetting completed investigation reports by scrutinising findings and recommendations made by investigators.
- Compile management information on the number of reported cases that resulted in dismissals.
- Ensure that high-risk cases (cases of >R100 000 or cases of staff involvement) are captured accurately on the case management system.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Degree in Commerce/ Risk ManagementCriminal Justice and Forensic Investigation
Minimum Experience Level
- 8 - 10 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years managing a team
- Experience in Case Management legal documentation or compliance processes within a financial institution or corporate environment
- Conducting thorough evaluations of client needs risks and resources.
Technical / Professional Knowledge
- Budgeting
- Change management
- Client service management
- Employee training/development
- Fraud investigation methodology
- Governance Risk and Controls
- Legal Risk and practice management
- Money laundering
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Staff resource planning
- Strategic planning
Behavioural Competencies
- Coaching
- Continuous Learning
- Decision Making
- Inspiring others
- Guiding Team Success
- Planning and Organizing
Please contact the Nedbank Recruiting Team at
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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