Key roles and responsibilities:
- Stakeholder analysis engagement plan and management.
- Change impact assessment mitigation tactics and management.
- Develop and execute a change management plan.
- Evaluating the impact of planned organisational change.
- Identifying risks and developing risk mitigation tactics.
- Identifying and managing anticipated resistance to change.
- Lead the change management work stream methodology / process.
- Develop and execute communication plan (including content creation) relevant to change initiatives.
- Defining success metrics and measuring performance against these.
- Business readiness assessments and mitigation actions.
- Where required involvement and management of training related activities.
- Providing coaching to employees at all levels.
- Providing reporting and other updates to management and project teams.
Knowledge skills and attributes:
- Strong and broad understanding of the industry relevant disciplines and digital products
- A solid understanding of how people go through a change and the change process;
- Ability to build and maintain strong relationships
- Ability to influence and drive prioritisation
- Displays drive and is a champion of change
- Customercentricity
- Excellent communication skills
- Ability to enlist and align product owners to embrace digital and new ways of working
- Able to articulate how digital technologies can drive business value
- Excellent organisational skills
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics
- Ability to coach and mentor a team
- Ability to manage and lead a team
Required academic qualifications and certifications:
- Relevant Bachelors and/or Postgraduate degree with outstanding record of academic achievement
- Project management certification (advantageous)
- Change management certification