Specialist Customer Journey Architect
Specialist Customer Journey Architect
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Salary Not Disclosed
1 Vacancy
Job Description
- Minimum requirements:
- Industrial Engineering Degree/Information Systems/Computer Science
- Statistics an advantage
- 05 years of experience in Business process development continuous improvement and compliance
- 3 years working experience
- Computer skills especially MS Office and Business Process Management tools
- Strong analytical skills with a demonstrated ability to analyse business processes and workflows
- Strong business/client engagement skills
Responsibilities:
- Business Analytics Management
- Contribute to development of subject matter expertise regarding current and future processes within business intelligence.
- Agile business analysis to document detailed requirements for business change.
- Eliciting requirements from different stakeholders in order to give appropriate recommendations.
- Recording and representing.
- Business Process Flow Management
- Improve process efficiency by the set targets per segment
- Process documentation for process visibility.
- Communicate core process changes to relevant stakeholders.
- Monitor process performance by submitting requirements for building triggers to monitor the processes.
- Monitor and report business process performance against accepted standards and KPIs.
- Develop and support data capture and data management processes for core systems to support the delivery of identified projects
- Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
- OutsideIn thinking and Automation of core business processes Customer experience
- Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process.
- Identify and document the change requirements as informed by different data analysis.
- Measure track monitor and ensure the implemented change improves process efficiency and impact.
- Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement in partnership with the relevant stakeholders
Employment Type
Full Time
