Senior Client Success Manager
Senior Client Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements:
- 5 years of experience in client relationship management digital marketing or a similar role.
- Exceptional written and verbal communication skills in English.
- Strong relationshipbuilding abilities with internal and external stakeholders.
- Analytical mindset attention to detail and understanding of business processes and client needs.
- Comprehensive understanding of the customer journey CRM systems Google Analytics Tag Manager and Meta Business Suite.
- Proficient in leveraging analytics tools for audience segmentation targeting and A/B testing methodologies.
- Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize ROI.
- Skilled in data visualization statistical analysis and developing integrated marketing strategies.
- Experience in conducting competitive analysis and staying uptodate with industry trends.
- Ability to manage multiple campaigns simultaneously in a fastpaced environment.
Responsibilities:
- Build and maintain client relationships fostering collaboration for flawless execution of plans.
- Understand client needs objectives and challenges tailoring solutions to meet their specific requirements.
- Develop and implement strategic media plans based on client direction and media research.
- Synthesize information to guide campaign development and execution.
- Conduct audience research analyze data and utilize various technologies for optimal communication and campaign performance.
- Manage smooth onboarding of new clients ensuring understanding of products and services.
- Oversee a portfolio of clients ensuring their satisfaction and retention.
- Innovate and recommend media solutions to ensure client satisfaction and results.
- Analyze understand and interpret data to inform campaigns and draw decisive action points.
- Manage and train team members conducting performance reviews and staff training.
- Collaborate crossfunctionally within the company for seamless support.
- Demonstrate expertise in the media landscape producing sound strategies and proactive proposals.
- Resolve client issues swiftly and maintain rapport with internal and external teams.
Employment Type
Full Time
