1st Line Support / Helpdesk Engineer

Uptime - MSP Operations, Delivered.

Posted on : 07-06-2025

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1 Vacancy

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Job Location

Cape Town - South Africa

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-06-2025

Job Description

First Line Support Engineer - Remote

What s this role about

As a 1st line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment you will work with your team to provide market-leading technical support.

MSP experience would be a bonus if not an IT Helpdesk / remote support background is a big plus. Strong English language skills are a must.

We have roles available supporting both US and UK partners.

What will I get up to day to day

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
Knowledge of Windows Server.
Network troubleshooting.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person delivering support in a friendly and positive manner.
Great communication skills both verbally and in writing will be expected.

Education

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Uptime - MSP Operations, Delivered.

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1st Line Support / Helpdesk Engineer

Uptime - MSP Operations, Delivered.

Job Description

Employment Type

Company Industry

Key Skills

About Company

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