Soft Services Supervisor
Soft Services Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Subcontractor Management
- Supervise on-site contractors and procedures ensuring they provide service as per SLA agreement.
- Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.
Reporting
- Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
- Undertake building audits and review results
Project Management
- Project manage ad-hoc projects of a soft service nature.
- Assist in obtaining the required resources for any projects
Budgets
- Assist the Senior facilities Manager and Client prepare the site budget for all services
- Assist in controlling the spend in all aspects of the services provided
Helpdesk / Reception and Switchboard
- Liaise daily with Helpdesk for client requests that require following up.
- Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
- Ensure staff are trained and capable of performing the required duties
Cleaning
- Manage the cleaning staff to ensure that the SLA requirements are met.
- Ensure schedules and plans are in place to ensure that all cleaning activities are included
Catering
- Manage the catering team to ensure the SLA requirements are met.
- Ensure seasonal menus are updated and available
Landscaping
- Manage the landscaping team to ensure the SLA requirements are met.
- Complete regular (Daily) site inspections to ensure standards are being maintained.
Pest Control / Hygiene
- Ensure scheduled services are maintained as per the SLA
- Ensure that consumables are in stock and available for service.
Service Level Agreements
- Review service levels and service providers
- Prepare service level agreements for all soft services service providers
ISO9001; 14001 & 18001
- Adhere to the TFS Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures of as applicable to this position.
- Ensure Contractor compliance for all 3rd part and divisional suppliers.
- Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.
Required Experience:
Manager
Employment Type
Full-Time
