Reservations Manager
Reservations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reservations Manager
- Location: Luxury Hotel Property
- Department: Reservations
- Reports To: Travel Support Manager
- Type: Permanent Full-Time
Are you a strategic thinker with a flair for luxury hospitality and a passion for exceptional guest service Were seeking a Direct Reservations Manager to lead our reservations function drive revenue through effective yield management and deliver memorable guest experiences from first contact to final confirmation.
About the Role
As the Direct Reservations Manager youll oversee all direct booking channels ensure seamless reservation processes and collaborate with key departments to maximize revenue opportunities. This is a hands-on leadership-focused role where your operational expertise and people management skills will truly shine.
Minimum Requirements
- Education: Relevant tertiary qualification (advantageous)
- Experience: At least 2 years in a similar role within the luxury hotel industry
- Proven expertise in reservation systems (Opera preferred)
- Strong leadership communication and negotiation skills
- Solid understanding of yield management direct sales and customer loyalty strategies
Key Responsibilities
Reservations & Revenue Management
- Oversee all direct reservations and ensure real-time room availability
- Optimize yield through proactive rate and inventory management
- Confirm all weekly arrivals and secure guest payments in advance
- Maximize upselling opportunities using suggestive sales techniques
- Manage VIP bookings with professionalism and discretion
Team Leadership & Department Oversight
- Lead train and motivate the reservations team for peak performance
- Conduct regular coaching onboarding and performance reviews
- Maintain and enforce departmental SOPs and service standards
- Foster a culture of accountability professionalism and service excellence
Strategic & Operational Support
- Participate in strategic planning and promotional initiatives
- Track the success of sales programs and report insights to leadership
- Work closely with revenue and front office teams to align departmental goals
Guest Relations & Communication
- Respond promptly to queries and resolve complaints with care
- Ensure all guest preferences and special requests are accurately recorded and communicated
- Maintain expert knowledge of destination offerings promotions and rates
Additional Expectations
This role may require Duty Management or Night Shifts as well as after-hours availability for critical operational matters. Flexibility professionalism and a solutions-driven approach are key to success.
Take the Next Step in Your Career
If youre driven guest-focused and ready to lead within a premium hospitality environment wed love to hear from you.
Employment Type
Full Time
