ZAF-HCXH Specialist Clerk, MSS
ZAF-HCXH Specialist Clerk, MSS
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Strong interpersonal skills
- Strong verbal & written communication skills
- Problem solving skills
- Time management
- Adaptable & Proactive
- Microsoft office skills
- Emotional intelligence
- Knowledge of PANDA/SAP and ODBC
Responsibilities
- Maintain clear and effective communication with dealers ensuring they are informed about their orders and any potential issues.
- Respond & follow up on dealer inquiries regarding parts availability pricing order status parts claims and order cancellations.
- Respond promptly to dealer inquiries via helpdesk parts ticketing system phone and email.
- Acting as a first point of contact for dealers.
- Resolve dealer & customer concerns and escalate issues to appropriate departments when necessary.
- Provide appropriate solutions and alternatives to dealers within the provided turnaround times; follow up to ensure resolution.
- Maintain a positive attitude and calmly respond to customers/dealers complaints.
- Work closely with other departments such as warehouse and aftersales teams to ensure timely resolution of issues.
- Ability to multi-task and work in a fast-paced environment.
- Assist with price deviation requests.
Qualifications
- Matric/Grade 12 Mathematics & English
- National diploma/Equivalent in Logistics/SCM/ Sales and Marketing/ Business related
Minimum of 2 years of experience in Customer Service Logistics Automotive aftersales environment or a related field
Required Experience:
Unclear Seniority
Employment Type
Full-Time
