Customer Service Agent - HC-J
Customer Service Agent - HC-J
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You will be joining an exceptional Customer Care Team within Boomerang for one of our offshore client campaigns talking to our customers on a daily basis to resolve all customer queries. All incoming customer contact will go through you making use of phone live chat and emails. You will be empowered to help shape our customer journey and come up with new ways to make people s lives easier and happier.
- Serving as the primary point of contact for new and existing customers ensuring a seamless and supportive experience.
- Using communication tools including phone email WhatsApp and live chat to keep customers informed and supported with their healthcare-related queries.
- Dealing with a wide range of queries issues and feedback from our current and potential customer base in the healthcare space.
- Bringing happy moments to the people we serve ensuring a compassionate and supportive experience.
- Be a champion in our company ethos of building Meaningful People Connections.
- Fly the flag of service excellence and align to our values of prioritizing our customers needs.
Requirements
- Clear criminal record (essential)
- Matric or equivClear criminal record (essential)alent (NQF4) (essential)
- English proficiency (essential)
- Meticulous attention to detail
- Compliance and Regulatory Knowledge
- Neutral accent for clear and effective communication
- Customer service experience (essential)
- Passion for healthcare (advantageous)
- Exceptional communication skills both written and verbal
- Experience on live web chat email and voice experience
- Ready to dive right in and work hard
- Kind supportive and thoughtful
- Obsessive organizer
- Eager to learn and improve
- Genuine honest innovative and adaptable
- Creative curious and full of ideas
- Healthcare or related Wellness products/service experience is highly advantageous.
Benefits
- Competitive salary.
- Opportunities for career growth and advancement.
- A dynamic supportive work environment with a focus on professional development.
- Join a company committed to delivering excellence and driving results in customer service on a global scale.
1 to 3 years experience in international customer service Medical / Healthcare exposure advantageous Clear Criminal Record (Required)
Education
Minimum Matric or equivalent (NQF4)
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
