drjobs Help Desk Analyst (36 Months)

Help Desk Analyst (36 Months)

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1 Vacancy
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Job Location drjobs

Pretoria - South Africa

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are recruiting for an IT Help Desk Analyst role to provide first-level technical support and troubleshooting for users experiencing IT-related issues ensuring timely resolution and excellent customer service.


Key responsibilities:
  • Respond to incoming service desk tickets emails and calls in a timely and professional manner.
  • Diagnose and resolve hardware software and network issues.
  • Escalate complex problems to second- or third-level support as required.
  • Log track and document support requests and resolutions using a ticketing system.
  • Support users with system access password resets and software installations.
  • Assist in setting up new user accounts devices and workstation configurations.
  • Ensuring proper capturing of incidents and detailed documentation.
Minimum Technical Skills and Qualifications:
  • NQF Level 6 or higher qualification in IT Computer Sciences or related field and a related certification (A or ITIL Foundation or equivalent).
  • 6 years experience in providing 1st line technical support to users troubleshooting technology related issues providing customer support and maintaining IT systems.
  • Excellent problem-solving and customer service skills.



Required Experience:

IC

Employment Type

Contract

Company Industry

About Company

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