Technical Support Engineer

VACANCY: Technical Support Engineer

COMPANY: Aero Support Force Africa (Pty) Ltd

REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)

LOCATION: Heidelberg

Are YOU a detail-driven problem solver with a passion for aviation Join us as a Technical Support Engineer where youll coordinate heavy maintenance forecast parts and defect trends and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us

• Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
• Gain hands-on experience with heavy maintenance operations and trend analysis.
• Working alongside a dynamic cross-functional team dedicated to safety compliance and operational excellence.
• Advance your career with a company that values precision innovation and your professional growth.

KEY JOB RESPONSIBILITIES:

• Research and Advisory: Conduct research and provide recommendations on parts tooling and material requirements for aircraft maintenance projects including heavy maintenance tasks such as 500-hour inspections ensuring compatibility and compliance with OEM specifications.
• Technical Enquiries and Claims: Prepare submit and follow up on Technical Enquiries (TEs) to OEMs and suppliers and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
• Work Scope and Project Planning: Develop detailed work scopes project plans and schedules for maintenance activities including heavy maintenance (e.g. 500-hour inspections G-checks and refurbishments) upgrades and configuration changes as requested by the AM and CE.
• Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks source alternative solutions for parts and tooling and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
• Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues enable preplanning for parts procurement and plan remediation strategies for identified trends.
• Manpower Planning: Assess and plan manpower requirements for maintenance projects including heavy maintenance tasks like 500-hour inspections ensuring optimal allocation of skilled personnel for all maintenance activities.
• Tool and Equipment Management: Identify source and manage tooling requirements for maintenance tasks including specialized tools for heavy maintenance and 500-hour inspections and research or manufacture alternative tooling solutions when necessary.
• Production Planning and Management: Oversee the planning and execution of maintenance production schedules including heavy maintenance cycles such as 500-hour inspections ensuring efficient workflows minimal downtime and adherence to project timelines. Provide daily weekly and monthly reports on projects.
• Deployment Support: Provide planning and solutions for the setup of new aircraft deployments including logistics manpower and equipment coordination for both routine and heavy maintenance requirements.
• Technical Subscriptions and Data Management: Manage and update technical subscriptions including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft ensuring compliance during heavy maintenance checks.
• Compliance and Documentation: Ensure all planning and maintenance activities including 500-hour inspections comply with Aircraft Maintenance Manuals (MM) Illustrated Parts Catalogs (IPCs) Service Bulletins (SBs) and Airworthiness Directives (ADs).
• Cross-Functional Support: Provide technical research and support to the Accountable Manager Chief Engineer manage implementation of modification engaging with suppliers design organizations and getting mod approval from SACAA.

CRITICAL REQUIREMENTS:

• Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals Illustrated Parts Catalogs Service Bulletins and Airworthiness Directives with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
• System Knowledge: High-level understanding and experience in mechanical and avionics systems with specific expertise in AS330 AS332 or H225 aircraft (advantageous).
• Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
• Communication: Strong verbal and written communication skills to liaise with OEMs suppliers and internal teams and to present trend reports effectively.
• Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.

• Independence: Capability to work with minimal supervision demonstrating initiative and problem-solving skills.

QUALIFICATIONS AND EXPERIENCE:

The following is essential for this position:

• Qualified Aircraft Mechanic or Avionics Technician.
• Licensed Aircraft Maintenance Engineer (preferred).
• Comprehensive knowledge of aircraft maintenance processes including heavy maintenance inspection protocols.
• Proficiency in production planning resource management and data analysis tools for trend reporting.
• Minimum of 10 years experience in aircraft maintenance with experience in heavy maintenance refurbishments aircraft upgrades or configuration changes considered an advantage.

Working Conditions

• Office-based with frequent visits to maintenance facilities or deployment sites particularly during heavy maintenance cycles.
• May require flexibility to accommodate project deadlines or urgent maintenance needs including those related to 500-hour inspections and trend remediation.

Are you ready to start building your future

Join us and transform your potential into real success!

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives

and Goals. Should you not receive a response within 2 weeks please consider your application unsuccessful.

Applicants must submit their CV by Friday 11 July 2025.

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