Internal Sales Manager | Manufacturing | East Rand
Internal Sales Manager | Manufacturing | East Rand
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is South Africa s leading supplier of perspex and polymer products serving diverse industries ranging from events and exhibitions to architecture agriculture food production and large-scale lighting installations.
They are seeking an experienced Internal Sales Manager to join their this role you will manage a small team fostering a dynamic high-performance environment and strong team morale.
We are looking for a manager who thrives in fast-paced high-performance businesses with a meticulous eye for detail and a systems-oriented mindset.
Ideally your background will be in the manufacturing or production sector such as chemicals lubricants or engineering with proven experience collaborating across departments like finance production logistics and more.
- Seek opportunities to upsell products and services to existing accounts.
- Nurtures working relationships with clients throughout the project cycle.
- Tracks client s processes and provides prompt assistance when needed.
- Designs and executes solutions tailored to client needs.
- Leads and handles complex accounts. Ensures compliance with company policies and follows ethical standards.
- Manages client expectations and ensures delivery of client requests.
- Supervising day-to-day operations in the customer service department.
- Managing the approved budget of the customer service department.
- Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic.
- Utilizes various forms of tools and technology to deliver an unprecedented client experience.
- Maintains contact with all the members of a team who provide client satisfaction to ensure that goals are being met.
- Continually challenging standard operating procedures with the aim of identifying a better way of working
- Ensures that client expectations are continuously met by those responsible for providing customer service.
- Takes over escalated telephone calls to work toward issue resolution with the client.
- Follows up with clients once action has been taken to ensure that all issues were resolved.
- Manages the team of individuals responsible for providing customer satisfaction.
- Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
- Represent the marketing team to cross-functional groups including product management sales or customer support.
Requirements
- Excellent interpersonal skills
- Outstanding written and verbal communication skills
- Detail and goal oriented.
- Proven critical thinking and problem-solving skills
- Project management certification desired (e.g. CSM APM).
- Proficiency in Microsoft Office and customer service software.
- Excellent leadership skills.
- Willing and able to work with clients committedly to resolve issues.
- Intimate understanding of traditional and emerging marketing channels.
- Professional judgment and discretion that comes from years of experience in the field.
- Analytical skills to forecast and identify trends and challenges.
- Familiarity with the latest trends technologies and methodologies in graphic design web design production etc.
- Demonstrable experience in marketing together with the potential and attitude required to learn.
- Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage educate and motivate.
- Solid knowledge of website analytics tools (e.g. Google Analytics NetInsight Omniture WebTrends).
- Experience in setting up and optimizing Google Adwords campaigns.
- Numerically literate comfortable working with numbers making sense of metrics and processing figures with spreadsheets.
- A sense of aesthetics and a love for great copy and witty communication.
- Up to date with the latest trends and best practices in online marketing and measurement.
Benefits
- Competitive Basic Salary
- One Friday afternoon per month off after successful probation period of 6 months.
Excellent interpersonal skills Outstanding written and verbal communication skills Detail and goal oriented. Proven critical thinking and problem-solving skills Project management certification desired (e.g., CSM, APM). Proficiency in Microsoft Office and customer service software. Excellent leadership skills. Willing and able to work with clients committedly to resolve issues. Intimate understanding of traditional and emerging marketing channels. Professional judgment and discretion that comes from years of experience in the field. Analytical skills to forecast and identify trends and challenges. Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc. Demonstrable experience in marketing together with the potential and attitude required to learn. Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate. Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends). Experience in setting up and optimizing Google Adwords campaigns. Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets. A sense of aesthetics and a love for great copy and witty communication. Up to date with the latest trends and best practices in online marketing and measurement.
Employment Type
Full Time
Company Industry
Industrial Machinery Manufacturing / Industrial Gases / Petrochemicals
