Business Process Manager
Business Process Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Set up and lead the Technical Support & Operations function defining processes building a team and delivering seamless support to clients using the platform
- Design and implement onboarding support and platform optimisation processes.
- Oversee the technical support function
- Manage support escalations troubleshooting and customer service protocols.
- Lead and mentor a growing team of specialists.
- Work cross-functionally with product engineering and business teams.
- Collaborate with product development and engineering teams to address platform bugs enhancements and feature requests.
- Use performance data and customer feedback to drive continuous improvement.
- Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes.
- Bachelors degree in Engineering / Business/ related field.
- 5 years experience in client services/operations ideally in real estate or finance.
- Proven leadership experience and team management skills.
- Excellent communication and problem-solving abilities.
- Familiar with CRM platforms and technical support tools.
- Knowledge of the South African property market is advantageous.
Required Experience:
Manager
Employment Type
Full-Time
