Service Desk Analyst
Service Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Service Desk Analyst (L2)
Support Escalations and Troubleshooting for a Dynamic Global IT Environment
IT Support Johannesburg South Africa Full-Time Mon - Fri 08:3018:00 BST
About Our Client
Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support model innovative tech solutions and customer-centric values they offer a dynamic and collaborative environment for IT professionals. Based in Johannesburg and operating on UK hours the team is committed to maintaining high standards of service delivery across multiple time zones.
The Role: Service Desk Analyst (L2)
As a Service Desk Analyst (L2) youll serve as a key escalation point for complex technical issues. Youll resolve second-line incidents maintain systems and contribute to infrastructure reliability and process improvement. The role is ideal for a proactive technician who enjoys solving problems and supporting users across Windows MacOS and cloud environments.
Key Responsibilities
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Provide technical support to users on Windows and MacOS platforms
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Act as an escalation point for unresolved L1 issues
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Support the deployment and maintenance of software updates and patches
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Troubleshoot network-related issues including WiFi LAN and VPN
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Configure and manage network printers and peripheral devices
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Administer data backups and restores
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Maintain and improve internal support documentation and knowledge base
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Collaborate with IT team members to identify trends and reduce recurring issues
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Contribute to IT projects and improvement initiatives
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Provide occasional after-hours support as needed
About You
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2 years in a similar IT support role (MSP experience a plus)
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Strong troubleshooting skills and ability to resolve issues efficiently
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Proficient in Windows 10/11 and MacOS environments
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Hands-on experience with Office365 Business Apps MS Azure and Office365 Admin Centres
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Familiar with Google Workspace and networking infrastructure (firewalls switches WAPs)
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Excellent communication skills - both verbal and written
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Highly organised with the ability to prioritise in a fast-paced environment
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Team-oriented with a customer-first mindset
Shifts:
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Shift 1: 08:30 17:30 BST
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Shift 2: 09:00 18:00 BST
Ready to elevate your IT career in a supportive forward-thinking team Apply now.
Employment Type
Full Time
