Solutions Architect
Solutions Architect
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1 Vacancy
Job Description
Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable envied and loved. They provide a suite of products to help businesses accept payments online and offline manage their operations and grow their business. Our client is driven by a commitment to excellence innovation and customer satisfaction.
Role Overview
The Technical Solutions team strives to be the best technical payment partner for global brands enterprise businesses and startups operating in Africa. To achieve this our client partners with their merchants to unlock their full potential by designing tailored solutions using our clients products to meet their unique needs and guiding them in adopting best practices that drive customer success and revenue growth.
The team works closely with the in-country business development teams to accelerate the sales cycle and business onboarding. Additionally they serve as a trusted bridge between our clients largest businesses and the product and engineering teams sharing valuable feedback that shapes our clients products to solve real business challenges.
Job Type: Permanent
Location: South Africa
Work Place: Hybrid
Requirements
- Technical Experience: 5 years in a technical role ideally in pre-sales customer support or software engineering with hands-on experience in REST APIs SDKs and payment gateway integrations.
- Solution Design & Integration: Proven experience in integrating technical solutions for external partners or merchants.
- Communication & Presentation: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Problem-Solving: A proactive hands-on approach to troubleshooting and resolving technical challenges in real time with a track record of methodically tackling issues to final resolution.
- Customer Success Mindset: Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
- Project & Portfolio Management: Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
- Industry Knowledge: Understanding of South Africas fintech ecosystem payment regulations and compliance standards.
- Entrepreneurial Mindset: Ability to take initiative navigate ambiguity and thrive in a fast-paced environment.
Nice to Have
- Public Speaking & Advocacy: Experience speaking at industry events leading technical workshops or contributing to developer communities.
- Experience with Low-Code/No-Code Platforms: Understanding of tools like Zapier Bubble Pipedream for workflow automation and integrations.
Responsibilities
Pre-Sales Strategy and Solution Design
- Work closely with the sales team to craft compelling solution proposals and pitches for potential clients.
- Lead technical discovery calls asking the right questions to understand the prospects technical setup payment challenges and how they plan to use our client
- Demonstrate our clients product capabilities through live demos API clients sample projects and other tools to help prospects visualize seamless integration.
Merchant Integration and Onboarding
- Collaborate with newly signed merchants and the sales team to design tailored payment solutions.
- Prepare clear structured Scope of Work documents to guide merchants through implementation.
- Ensure a smooth API onboarding experience by troubleshooting issues and optimizing integrations for scalability.
Post-Launch Growth and Optimization
- Regularly review merchant performance providing recommendations to optimize payments and unlock growth opportunities.
- Act as a trusted technical advisor addressing escalations and maintaining strong client relationships.
- Identify upsell opportunities by recommending additional products and services.
- Gather feedback to improve our clients product offerings and ensure long-term client success.
Industry and Market Expertise
- Own the technical sales strategy for a specific industry or region.
- Develop and maintain an Industry Strategy Playbook outlining how our clients solutions address market-specific needs and challenges.
Youll thrive as a Solutions Architect if you
- are based in South Africa and have a background in software engineering along with experience in technical sales and solutions design.
- have a proven track record of successfully working with enterprise-grade businesses in a technical consultative roleunderstanding business needs designing effective technical solutions and communicating clearly with both technical and non-technical audiences.
- bring deep technical expertise strong interpersonal and leadership skills and the ability to build trust with senior executives while driving customer success throughout the entire journey. You think strategically and creatively proactively identifying challenges taking ownership and maintaining a positive approach when facing obstacles.
- are well-versed in South Africas tech and payment landscape and actively engaged in local developer communities. Public speaking ability is a welcome bonus.
Benefits & Perks
- Competitive salary
- MacBook Pro
- Health Insurance
- Hybrid Working
- Smart kind colleagues whore invested in your growth
Employment Type
Full Time
