Incident Manager
Incident Manager
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a skilled Incident Manager to support and enhance our IT operations by managing and resolving high-priority incidents. The successful candidate will act as a backup for communications and provide coordination across teams during service disruptions. You ll play a key role in leading incident response communicating with stakeholders and ensuring business continuity through proactive incident and problem management.
Key Responsibilities:
Manage and coordinate resolution of high-priority incidents across the organization.
Lead and facilitate Incident Management reviews during daily CAB (Change Advisory Board) meetings.
Ensure timely and clear communication to stakeholders and business units during service disruptions.
Compile and distribute High-Priority Incident reports to relevant stakeholders.
Collaborate with internal IT teams and third-party vendors during incidents to ensure swift resolution.
Maintain comprehensive and accurate incident records for reporting purposes.
Lead the monthly Problem Review Board to evaluate recurring issues and establish long-term solutions.
Foster effective collaboration among technical teams and external partners to resolve logged problems.
Provide after-hours standby support in case of urgent incidents or emergency change approvals.
Requirements:
Proven experience in Incident Management within an ITIL-aligned environment.
Strong understanding of IT operations and service delivery processes.
Excellent communication and coordination skills especially under pressure.
Ability to work effectively in a hybrid setup and provide after-hours support when necessary.
Solid documentation and reporting capabilities.
responsible for managing high priority incidents, coordinating resolution teams, and ensuring timely communications.
Employment Type
Full Time
