Client Success Associate
Client Success Associate
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1 Vacancy
Job Description
Client Success Associate
Location: Olivedale Johannesburg
Salary: R30000 R35000 per month (Total Cost to Company)
Reports to: Chief Revenue Officer
Type: Full-time Onsite
Purpose of the Role
We are looking for a proactive and tech-savvy Client Success Associate to manage a portfolio of medium to large business clients. You will play a vital role in driving client retention upsell opportunities and satisfaction through smart relationship management data-driven insights and product support across our Eyerys platform.
This role is ideal for someone who understands the fast-paced world of SaaS or IT services and thrives on building trusted partnerships with clients.
Key responsibilities
- Manage onboarding training and ongoing support for assigned clients
- Build strong relationships to ensure retention satisfaction and upsell opportunities
- Create test and manage client surveys using the Eyerys platform
- Analyse data extract insights and present recommendations to clients
- Collaborate cross-functionally to deliver seamless high-impact client experiences
- Draft proposals and support revenue growth through renewals and expansions
- Monitor client engagement and resolve issues before they escalate
Minimum requirements
- 1 year experience in Client Success Account Management or similar client-facing role
- Background in IT services or SaaS (SaaS experience strongly preferred)
- Proven experience managing business accounts (medium to large)
- Strong communication reporting and presentation skills
- Analytical mindset with the ability to turn data into insights
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
- Relevant tertiary qualification (advantageous)
What you will get
- Competitive salary and full cost-to-company benefits
- Group life cover: funeral death and disability
- 15 annual leave days gifted shutdown leave in December
- Study leave and training budget
- A fun collaborative and purpose-driven team culture
Employment Type
Full Time
