Head of Growth & Operations
Head of Growth & Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were hiring a Head of Growth & Operations to lead our sales performance operational systems compliance oversight and cross-functional execution. This is more than just a management roleits a strategic leadership position responsible for scaling our internal engine to match our big ambitions.
Youll own growth strategies streamline processes and lead key teams through transformation innovation and execution.
Qualifications :
- 6 years in operations strategy or sales leadership (preferably in SaaS fintech or service environments)
- A proven track record in managing teams systems and sales performance
- Deep understanding of B2B sales funnels client success and KPI tracking
- Experience managing risk legal and compliance processes in a regulated environment
- Excellent problem-solving communication and organizational skills
- A leadership style rooted in accountability ownership and empowerment
- Experience in compliance legal services or fintech environments
- Hands-on knowledge of CRM ERP automation and dashboard tools
- Exposure to scaling business units or launching new services
Key Responsibilities:
Sales & Growth Leadership
- Lead and refine end-to-end sales and growth strategies (in collaboration with UX and marketing teams)
- Optimize the full customer acquisition and retention journey
- Identify and activate cross-sell and up-sell opportunities
- Develop and maintain real-time KPI dashboards and sales tracking systems
- Monitor weekly/monthly KPIs provide insights and drive performance reviews
Client Journey & Service Excellence
- Improve service delivery tools and systems to elevate client experience
- Collaborate with UX and Service Development teams to enhance onboarding support and satisfaction
Operational Excellence
- Own and oversee all internal systems tools and business processes
- Drive scalable tech-enabled solutions for process improvements
- Ensure cross-departmental collaboration and high-quality service standards
- Lead training performance development and team leader enablement
Compliance & Governance
- Serve as Internal Compliance Officer for FICA POPIA and related frameworks
- Review contracts policies and documentation for legal soundness and risk management
- Coordinate with legal teams to ensure regulatory alignment and operational safeguards
Strategic Projects & Execution
- Support the launch and scale of new services and business divisions
- Conduct feasibility studies and support go-to-market strategies
- Present monthly operational and sales reports to the Board
- Serve as a key advisor to leadership surfacing risks insights and solutions
Additional Information :
Remuneration:
- Salary: R45000 R60000 CTC/month (negotiable based on experience)
WHAT WE NEED FROM YOU:
If the above interests you please contact us by following the below:
- Complete the following Screening questions: and paste in your browser)
- Send your motivation C.V. and other applicable documentation (work references qualification documents etc.) We look forward to hearing from you
Only applications that complete the screening questions will be considered.
We reserve the right to close the role before this date should a suitable applicant be found.
Please note that we do receive a lot of applications and as such if you do not hear anything in two (2) weeks consider your application unsuccessful. we do however always strive to inform applicants of their application status within a reasonable time where possible.
We do not discriminate on grounds of race religion or belief ethnic or national origin disability age citizenship marital domestic or civil partnership status sexual orientation gender identity or any other arbitrary grounds as protected by law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
