Data Analyst- 6 Months contract
Data Analyst- 6 Months contract
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is individually accountable for collecting cleaning analyzing and reporting data to support business decisions and improve service delivery. The incumbent demonstrates strong analytical thinking builds dashboards and reports and translates data into meaningful insights. They support the broader team with actionable data-informed recommendations and continuous improvement opportunities.Data Collection & Preparation
- Source clean and organize structured and unstructured data from multiple internal and external sources.
- Collaborate with teams to streamline and standardize data collection and reporting processes.
- Analysis & Insight Generation
- Conduct descriptive and diagnostic data analysis to identify trends service gaps and performance improvement opportunities.
- Present findings in a meaningful visual and actionable format for stakeholders.
- Reporting & Dashboards
- Build and maintain recurring reports and dashboards using tools like Power BI Tableau and Excel to track key performance indicators.
- Support root cause analysis for service issues using data-driven evidence.
- Collaboration
- Engage with journey owners product owners and operational teams to understand their data needs and co-create fit-for-purpose outputs.
- Support implementation of data-informed decisions across the customer and adviser servicing value chain.
- Continuous Improvement & Learning
- Contribute to the automation of reporting and data workflows to improve efficiency.
- Stay abreast of developments in data analytics and apply learnings to improve current practices.
- Customer-Centric Focus
- Apply data to understand customer and adviser servicing journeys and pain points.
- Contribute to improving service quality and turnaround times through data insights.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Bachelors degree in data science statistics computer science or a related field
- 24 years of experience in data analytics preferably in a financial services or operational environment
- Solid understanding of service metrics customer journeys and contact centre reporting
- Strong technical skills in data analytics tools and programming languages such as SQL Python R Tableau Alteryx Power BI and Excel
- Strong attention to detail and a proactive problem-solving mindset
- Ability to communicate clearly with both technical and non-technical stakeholders
- Ability to work independently while contributing to team goals in a fast-paced environment
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED NOT A REQUIREMENT
- Experience in analysing service-related KPIs (e.g. turnaround time case volumes query types backlog trends)
- Experience in customer or adviser servicing analytics within a regulated environment
- Familiarity with agile delivery environments and working in cross-functional teams
Skills
Action Planning Application Development Business Requirements Analysis Computer Literacy Data Compilation Data Controls Data Management Data Modeling Executing Plans Gaps Analysis IT Network Security Management Reporting Market Analysis Policies & Procedures User Requirements DocumentationCompetencies
Action OrientedCollaboratesCultivates InnovationCustomer FocusDrives EngagementDrives ResultsManages AmbiguityManages ComplexityEducation
NQF Level 7 - Degree Advance Diploma or Postgraduate Certificate or equivalentClosing Date
11 August 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
IC
Employment Type
Full-Time
