Workspace and IWS Operations Engineer (Contract) - Gauteng/Hybrid - ISBRBWOM01
Workspace and IWS Operations Engineer (Contract) - Gauteng/Hybrid - ISBRBWOM01
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1 Vacancy
Job Description
Launch your IT operations career with global workspace solutions!
Senior-level IT Operations position with growth potential
Work with Workspace and Industrial Workspace (IWS) team
Flexible working arrangements with travel opportunities
POSITION: Contract: 01 September 2025 31 December 2027
EXPERIENCE: 5 Years IT working experience in end-user topics and/or IT Support
COMMENCEMENT: 01 September 2025
LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office rotation
TEAM: Workspace and Industrial Workspace (IWS)
Qualifications/Experience
- Matric
- Certification in Information Technology
- ITIL Foundation Certification
- 5 Years IT working experience ideally in End user topics and/or IT Support
Essential Skills Requirements
- IT End-user Infrastructure Support (Including VIP Support)
- Hardware Lifecycle Management for end devices
- Supplier and Vendor Steering
- Contract Management Steering
- Budget Control and Planning
- Record Management via Prima ITAM Active Directory and CMDB
- Developing and Implementing IT Policies and Best Practice
- Project Management
- Good MS Office skills especially in MS Excel
- Ability to configure hardware according to Group std
- Ability to do root cause analysis and problem solving with a attitude that there must be a way or better way
- Ability and drive to close the loop
- Ability to work under pressure and the ability to prioritise
- Ability to work after hours or over weekends as required but should be by exception only
- Willingness to travel as required to regional and international locations (Should be by exception and only as required)
- Good communication skills (verbal and written)
Advantageous Skills Requirements
- Good communication skills
- Asset Management skills
- Good can do and problem-solving attitude
- Presentation skills
- Ability to work with large data sets
- Analytical and practical
- Background in working technically with hardware
- Demonstrated hands on approach
- Knowledge on software package pushing via WASS and reports
Role Requirements
- Lead monitor and report on IT projects including the design and deployment of new IT hardware and services
- Facilitate and maintain Group Hardware Ordering Systems
- IT end-user support relating to personal workspace infrastructure (PCs MFDs mobile phones fixed telephony and video conferencing)
- IT end-user support relating to industrial workspace infrastructure (Production printers scanners BVIS and DLOG devices)
- VIP support
- Administration and steering of software and hardware requirements
- Hardware Lifecycle Management for Group approved hardware
- Support the steering of Model-1 & Model-2 production devices (with full IT support)
- IT vendor and supplier management for all end-user services solutions and hardware deliveries
- Action and resolve IT incidents and problems -- incident management
- Action and coordinate change management as required within the business
- Budget controls for employee telecommunication costs (mobile fixed and data usage)
- Active Directory maintenance
- PRIMA maintenance (Hardware asset Management)
- Spend Manager maintenance (telephony fee/spend management)
- KPI monitoring
- Reporting / Presentations as required
- Vulnerability and Cyber security awareness and management/patching as required
- Cyber security (Patching) on production devices (Heat Console)
- Managing the CRI (Cyber Risk Index) target for Production devices
- Training of IT service providers
- Managing and monitoring mobile Data allocation for Group ZA
NB:
- South African citizens/residents preferred. Valid work permit holders will be considered.
- By applying you consent to be added to the database and receive updates until you unsubscribe.
- If you do not receive a response within 2 weeks please consider your application unsuccessful.
#isanqa #isanqaresourcing #ITOperations #WorkspaceManagement #ITSupport #fuelledbypassionintegrityexcellence
iSanqa is your trusted Level 2 BEE recruitment partner dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff temporary resources and efficient contract management and billing facilitation iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience we are committed to evolving our practices to ensure ongoing excellence.
Employment Type
Full-time
