Assistant Marketing Manager
Assistant Marketing Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is seeking a dynamic and creative Assistant Marketing to join their hospitality team. This is a multifaceted role that blends online marketing guest relations and front-of-house responsibilities ideal for someone who thrives in a hands-on environment and enjoys working with people just as much as they love digital strategy.
Duties and Responsibilities include but not limited to:
Marketing & Digital Presence:
- Develop and manage the propertys online presence including social media platforms
- Create engaging content including short videos and reels
- Monitor audience engagement and tailor content to suit target demographics
- Plan and maintain a monthly social media calendar in collaboration with the Marketing Manager
- Manage and update the websites imagery and information
- Generate monthly marketing performance reports
- Maintain and engage a contact database for regular newsletters and mailers
- Ensure consistent top-of-mind awareness with tour operators and travel agents through monthly email outreach
Online Reputation Management:
- Respond to online reviews via platforms like Guest Revu
- Proactively manage online feedback to drive higher guest ratings
Front Office & Guest Relations:
- Handle reception duties: phone calls enquiries reservations quoting and invoicing
- Respond to in-room and special occasion requests
- Assist guests with excursion info local recommendations and area knowledge
- Manage and resolve guest complaints diplomatically and professionally
- Manage group tour bookings in coordination with the marketing department
General Administration:
- Support the General Manager and Marketing Manager with allocated administrative tasks
- Ensure seamless internal communication between marketing and guest services
Requirements:
- Prior experience in hospitality front office or marketing support roles
- Proficiency with a Property Management System (PMS); Semper PMS experience preferred
- Social media savvy with basic content creation skills (graphics/video)
- Excellent verbal and written communication skills
- A friendly professional and approachable demeanor
- Ability to multi-task and adapt in a fast-paced environment
- Strong organisational skills and attention to detail
Required Experience:
Manager
Employment Type
Full-Time
