Sales Manager (HCM)

Planning & Organizing:

• As directed plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
• Arranges site inspections of hotel and hosts Fam trips
• Responsible for post Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.
• Where applicable closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
• Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
• Attends all pre and post MICE as required arranged by the Events Management Department 
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.

Operations:

1. Maintains a sales call pattern averaging 25 calls a week.
2. Minimum two accounts entertainment per week.
3. Establishes and maintains histories on every account with his/her market segments.
4. Attend the daily Departmental Sales briefing and debriefing.
5. Attend weekly review with all feedback and planned calls and entertainment of the following week.
6. Submit weekly sales activity report to the Director of Sales and Marketing on the leisure segment.
7. Develops Prospects Accounts and implement a Sales Action Plan for each account.
8. Attends at the start of functions related to accounts handled.
9. Seeks intelligence information from accounts and competition.
10. Interacts and liaise closely with Front Office Reservations Food & Beverage and Banquet & Conference Departments.
11. Performs related duties and special projects as assigned.
12. Attend the start of the functions related to his/her accounts handled.
13. Implements and executes all sales objectives and action plans to reach and exceed targets set
14. Solicits and service both FIT and MICE business
15. Within established parameters quotes and negotiate T&T contracts with operators / agents for FIT and MICE business and where need be involved Director of Sales T/T to close contract
16. Where applicable closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales
17. Ensures that the response to any business request is actioned within 24 hours
18. Promotes and produces sales leads for the Mvenpick hotels  outside of coverage area
19. Provides feedback to the Director of Sales & Marketing on changing marketing conditions including trends in the competition as a result of direct sales solicitation telephone and direct mail in his / her market areas.
20. Disseminates sales related information to other departments as appropriate.
21. Maintains close communication with the Events Management Team in the negotiation process of their accounts.
22. Follow up with the Events Management Team after the post event meeting with Thank You calls and send Thank You Letter
23. Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
24. Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
25. Reviews direct competition and conducts regular research.
26. Closely monitors accounts revenue and business production for T/T and Wholesale accounts.
27. Keeps updated with client relationships and overall business goals.
28. Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
29. Maintain an up to date account and contact database and details in property management system.
30. Ensure comprehensive and up to date knowledge of properties unique selling points features amenities services and policies.
31. Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times. 
32. Attends departmental and communication meeting as requested by Department Head.

Administration:

1. Disseminates sales related information to other departments as appropriate.
2. Updates the Director of Sales on the negotiation event / progress of each group.
3. Ensures that the response to any business request is actioned within 24 hours
4. Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
5. Maintain an up to date account and contact database and details in property management system

Qualifications :

Core Behaviours

Core behaviours are our actions: what we say what we do and how we interact with one another. Our behaviours come from what we believe in what we value. At Mvenpick Hotels & Resorts we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.

Trust:  Operates with fairness and integrity fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.

Relationships: We build and maintain strong connections with colleagues and guests valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.

Drive: We are action-oriented setting direction for self and others clarifying goals and objectives and overcoming barriers and challenges to produce results.

Entrepreneurship: We fully understand the business and market context identifying and seizing opportunities for continuous improvement and supporting change.

Additional Information :

Proven ability to manage key accounts conduct client meetings and drive business growth
Strong interpersonal and communication skills with a confident service-oriented attitude
Self-motivated results-driven and able to work independently while collaborating across departments
Excellent planning reporting and organizational skills; comfortable with regular client entertainment and sales trips
Proficient in Microsoft Office Microsoft Outlook and hotel sales systems
Professional grooming high integrity and a positive team-oriented work ethic
Able to respond quickly and effectively to business requests

Remote Work :

No

Employment Type :

Full-time