Software Support Engineer
Software Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Junior Support Engineer to join our dynamic team responsible for Customer Support and Maintenance of an IP Multimedia Subsystem (IMS) software product that delivers real-time voice and multimedia services over any access networks and on any user devices.
This is an exciting opportunity to work with cutting-edge technologies in a telecommunication network. You will be part of our global support team working with multiple customers and their partners around the world and contributing directly to customer satisfaction.
Responsibilities:
Interact with customers to understand troubleshoot and resolve a wide range of technical issues.
Provide day-to-day service and support to end customers and partners worldwide.
Effectively consult customers on software deployment and operations providing troubleshooting corrective actions and root cause analysis.
Collaborate closely with R&D teams and Solution Architects to find solutions and solve customer issues.
Maintain a strong customer focus with a positive service-oriented attitude.
Actively contribute to enhancing customer satisfaction.
Qualifications :
- IT Background
- Strong communication skills in English
- Good analytic trouble-shooting and problem-solving capabilities.
- Good at interpretation negotiation skills.
- Familiar with Linux and cloud environment.
- Able to understand C/C programming language.
- Ability to experiment think creatively outside the box
- Open to learn and adapt to new technologies
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;
- Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
- Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Additional Local Benefits
- Annual leave encashment.
- 13th month salary
- Premium annual health check & Extra health & accident insurance.
- Welcome kit and gift-giving frequency.
- Attractive benefits of Trade Union.
- Exciting English programme.
At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
