Senior Global Customer Success Executive
Senior Global Customer Success Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Drive the executions of the strategies initiated by the Global Account CS team for bringing high-quality customer services to clients while cultivating and expanding the Solutions Groups client base through exceptional customer service and relationship management.
Key Responsibilities:
To be the dedicated contact point to clients and commercials in the CS team for coordinating service-related inquiries issues report generation and ad hoc data collections with site CS teams;
Assist Global Account CS supervisors or managers in executing the actions that have to be implemented across site CS teams
Support commercial activities for brands with low selling activities including customer visit pricing forecast and pipeline management;
Handle complaints involving multiple sites provide overall order impact visibilities and do necessary escalations;
Support global program deployments involving multiple sites ensure sites understand the requirements and are ready for the first orders;
Build the connection with site CS teams for better communication and escalation support;
Standardize the service performance to clients by monitoring the metrics regularly;
Support brand-specific initiatives for achieving the brand pipelines;
Collaborate effectively across all functional teams to develop selling strategies align with Go To Market Strategies;
Qualifications :
Requirements
At least 5 years experience in marketing customer service or merchandising in a B2B environment
Proficient in English communication both written and spoken;
Able to work under great pressure.
Competency
Experience in leading a team
Ability to prioritize
Customer-focused approach
Ability to analyze data
Ability to delegate and monitor
Confident in coordinating cross-functional & cross-business teams on projects and driving resolution
Solutions-oriented and agile mindset
Excellent communication skill
Travel and non working hours meeting / call required
Additional Information :
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
